Frequently Asked Questions

Updated January 9, 2021
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Housing and Residential Life FAQs

When is Move-in?

Residence Hall move-in will occur Thursday – Saturday, February 18-20. The Office of Housing and Residence Life will follow up with information regarding the move-in process, including a link to a form for students who need to request special accommodations.  

On-campus residents who are approved to arrive for the remote instruction period will move in Monday, February 1 and Tuesday, February 2 unless otherwise communicated.  

 All students living on-campus in residence halls will be expected to get a COVID test and quarantine on campus upon arrival. More information will be shared about the specific testing date, time, and location based on your arrival.  

What are the changes to Residence Life, Visitation and Staffing this semester?

What actions can students take to help keep themselves and their fellow community members safe and healthy?

Actions that every member of our campus community must take to keep ourselves and each other safe and healthy:

  • If you are sick, stay home and do not go to class or work.
  • Always wear a face covering indoors and outdoors.
  • Keep appropriate distance between you and others.
  • Wash your hands frequently or use hand sanitizer if soap and water are not available.

Will I be expected to wear a face covering on campus?

In accordance with public health guidance, all campus community members will need to wear a face covering when on campus, including within the residence halls whenever outside your room, to support the overall health and well-being of our residence hall and campus community. Students will wear face coverings while in the common areas of the residence halls, including stairwells, elevators, hallways, lobbies, kitchens, computer labs, tv lounges, etc.

Will there be opportunities for students to get to know others in their residence hall and community?

Opportunities for students to get to know each other and build community is one of our highest priorities. We are using the summer to create activities for students to interact, meet new friends, and engage with one another while remaining consistent with public health recommendations and physical distancing requirements.

What is the guest visitation policy for the residence halls?

For the wellbeing of residence hall community members, guest visitation will be limited for the remainder of the fall semester. On-campus residents may not visit other halls but are permitted to enter rooms/suites from within their own building as long as all roommates agree and are comfortable. Non-students, off-campus students, parents, and family members will not be permitted to visit residence halls during the day or for overnight visits and may only be present in the exteriors of residence halls for brief and temporary time periods. No more than one guest per student may be in a room at a time, and all roommates must agree. Masks must be worn, and social distancing guidelines must be maintained. Exceptions may only be made for housing and residence life student staff members serving in an employment responsibility.\

All residents should download the Campus Shield app and use it daily. By answering three easy questions each day you can assess your health and determine if you are at risk for testing positive for COVID-19. You answer the questions, and Campus Shield will provide guidance and recommendations based on your answers.

Will residence life staff be available on campus to assist in the spring?

Housing and Residence Life staff will be available to provide support, guidance, and assistance to students to create a welcoming community for all students. Each resident will have an assigned Resident Assistant who will help them navigate both the rights and the responsibilities that come along with living in a residence hall community. We will also continue to operate residence hall front desks where students may contact staff with questions or concerns. Additionally, Facilities staff will continue to provide housekeeping and maintenance services to all residence halls.

Interactions between students and our staff will be guided by public health recommendations related to physical distancing. Students should expect that some contact with staff may be in person, in a physically distanced way, and some contact and connection will be done remotely.

What are the Sanitization Protocols and will Amenity Spaces be open?

How are the residence halls cleaned? 

Within the suites, residents are responsible for cleaning and sanitizing the bedrooms, bathrooms, and all in-suite common spaces. University custodial staffs will clean the building-wide common areas, including lounges, kitchens, hallways and elevators based upon public health recommendations and guidance.

Traditional hall residence hall bathrooms, common spaces, and hallways are cleaned by university custodial staff based upon public health recommendations and guidance.

Within all buildings, custodial staff will perform increased cleaning of common spaces, community restrooms and high touch point areas such as elevator buttons, handrails, water fountains, and door handles based upon public health recommendations and guidance.

Will residence hall amenity spaces be available during the academic year?

  • Common area residence hall kitchens will be open for student use in the spring semester.
  • Computer Labs in all residence halls will be open and include access to printing.
  • Game rooms will be open for students to use with personal billiard or ping pong equipment.
  • Outdoor hammock stations will be open for students to use personal hammock stations. Physical changes to the stations may occur, which will limit the number of users at one time.
  • Laundry room will be open and remain free of charge to use.
  • TV Lounges will be open with limited furniture to reduce capacity.
What do I need to know about Housing Assignments?

I have cancelled my housing agreement or have been academically dismissed and I need to return to campus to check out of my residence hall.

All students approved to be released from the housing agreement or those that have been academically dismissed should fill out a Spring Semester Accommodation Request to schedule an appointment to return to campus to move out of the residence hall. All students checking out over the break will be asked to fill out and sign a Residence Hall Withdrawal Form, return your room key, and return your mailbox key to the UPS Store in the CUB.

I am concerned about sharing a bedroom, can I change my room to a single room?

The availability of “C”, “E”, and “F” units is very limited. There is greater likelihood of available fully vacant B units, single rooms in McLean for incoming students, or single rooms in Mowrey for returning students. Please enter your room preference in the MyHousing area of the MyShip portal. Preferences will be reviewed, and changes will be made as availability occurs. Change requests are not guaranteed. The room change process will be frozen until after the third week of the semester.

Is the two-year residency requirement still in effect?

Yes, entering first-year and transfer students having fewer than 60 (between 1- 59) undergraduate college level transferable credits are required to reside in university housing.  Exceptions to this policy include those students who reside full-time within the home of their parents or legal guardians within 35 miles of campus, those who are 21 years of age or older, and/or those who are legally married. If students are taking classes remotely or all online, please sign the exemption agreement and inform the housing and residence life office at [email protected].

Is it possible to cancel my housing agreement?

The cancellation deadline has passed for all students not under the two-year residency requirement. However, all students have the right to request to be released from the housing agreement.

Will there be accommodations for students with pre-existing medical conditions that may put them more at risk than the general student population?

Students with medical conditions or disabilities may request accommodations via the office of accessibility resources. Students who are concerned about their health and community living, they can request an exemption to the live-on policy. An approval of the exemption is not guaranteed.

What is the process for students approved to move in early? 

Early arrival students typically move directly into their permanent assignments. Students will be contacted by their program director, coach, or team leader regarding the dates and times they will move into the residence hall. Times will be staggered to minimize crowding and support social distancing during check in.

How will I know which day to arrive?

Housing and Residence Life will communicate arrival information to students Shippensburg University email addresses. Designated appointment times with time blocks will be offered to students and families to minimize crowding and support social distancing during check in.  Occupancy limits will be managed on-site. Students and families may need to wait outside before being called to enter a residence hall area to minimize contact.

The move-in date and time I was assigned does not work with my/my family’s schedule. What should I do?

Residents should adhere to their scheduled arrival time as much as possible. If circumstances arise that prevent this, they should contact [email protected] for assistance. A change of date/time cannot be guaranteed.

What types of precautions will be taken as a part of the move-in process?

Face coverings are required during the move-in process. Students and their families must arrive well and healthy, and practice strong hygiene routines including frequent hand washing and sanitizing. There will be frequent cleaning and sanitizing activities in all areas, based upon the type of space and traffic. Additional precautions must be observed for smaller and contained spaces such as elevators and stairwells. Floor markings, stanchions, and/or barrier tape will be used to promote physical distancing during the move in process, and space occupancy limits will be enforced.

Will volunteers be available to help with move in?

Multiple options will be available for incoming students and families to accept assistance from university volunteers, or you may decide to decline volunteer help during move in.

Will moving carts be available to use during move in?

Yes, moving carts will be available in the halls to use. Regular sanitization will occur in between usage. Students and families are encouraged to bring their own hand trucks or carts as there are limited numbers of carts available in each residence hall.

Can I bring my family with me to help me move in?

The student and up to two family members and/or guests may enter the residence hall to unpack and help the student settle in during move in. Please do not bring additional family members as they will not be permitted to enter the hall.  It is recommended that elderly, those with weakened immune systems, children, and anyone with moderate to severe health conditions not come to campus to assist you. This practice is in consideration to the health and well-being for all.

How will I receive my mail? Will the UPS Store be open?

Will the UPS Store be open?

Yes, the UPS Store at the CUB will be open, and will remain the central point for students to receive and send mail and packages. All students will have to visit the UPS Store from February 18--20 to pick up their mailbox key. Incoming students will receive their UPS mailing address in February.

Academic and Student Support FAQs

Will the Health Center, Counseling Center and Learning Center be open?

Student academic support will continue to be offered virtually through the Learning Center at Shippensburg University - Learning

The Etter Health Center will continue modified Winter Break hours until February .  Updated hours can be found online at Shippensburg University - Etter Health Center

Counseling services from the Counseling Center are not offered during winter break and will resume with the start of the Spring semester on Feb. 4. The Center remains open for administrative services until the start of the semester.

Will the Library be open?

The Ezra Lehman Memorial Library will operate with adjustments from Feb. 4-19. The Library will be open Monday-Friday from 8 a.m. – 4 p.m. during this time.

During this period, the Library will not be fully staffed, and some services such as technical help may be limited.

Inter-library loan and document delivery services will continue. Reserve services will continue in largely electronic form, with a three-day quarantine on all physical items returned.

Faculty reference services will be available via chat, email, and Zoom.

The Luhrs Library will be closed if GBLUES is not in session, but Luhrs Library materials will be available by request and can be picked up from the Lehman Library circulation desk.

Visit Quick Start -   Lehman   - Library at Shippensburg University for open hours and availability of services.

Office hours will be maintained on Raider Rest Daysfor

How do I update my contact information?

Students are encouraged to update their contact information at https://my.ship.edu

I am a student employee... what do I need to know?

Student employees should confirm work dates with their supervisor prior to the start of the semester on Thursday, Feb. 4.

Students are strongly encouraged to update their contact information online at CAS – Central Authentication Service (my.ship.edu) and to check their e-mail for any updates from HR.

I am a commuter student and want to take my online courses while on campus, Where can I go?

The University has created multiple Virtual Lounges across campus, as well as erected numerous outdoor tents. For details and locations visit: ship.edu/life/resources/commute/virtual-lounge/

For 100% online courses, how will I know if the course is being taught during the meeting times listed (synchronous) or if the work can be completed at my own pace (asynchronous)?

The class type for online classes is being updated to identify the course as either Online – Synchronous or Online – Asynchronous.

For Face to Face & Remote and Blended & Remote courses, am I permitted to start the semester attending face to face and later switch to remote learning, or vice versa?

Yes, you may change how you choose to attend class. Please communicate any changes with your instructor. It is helpful for social distancing measures if you try to keep your attendance method as consistent as possible.

 

What does it mean if my course says that the Instruction Method is 100% Online but there is a building and room number?

These courses will be updated to remove the building and room number before classes begin.

If my schedule lists a class as in-person or blended, can I opt to take it remotely?

Yes, and you do not need to adjust your schedule to do so.  Every course for Fall 2020 can be taken remotely from a computer at any location except for a few that must be taken face to face (such as a science laboratory for science majors; your instructor will tell you).  The three different ways which courses are being offered this fall are described below.  These descriptions are in the Instructional Methods section of your course schedule.

  1. Face to Face & Remote (<30% Online):  The course will be taught fully face-to-face with no more than 30% of the course taught online.  Students will attend these classes in a classroom with desks that are at least 6 feet apart and wearing masks.  Faculty will teach from behind Plexiglass.  Students who opt not to sit in the classroom can choose to attend remotely during the class period.  There will be a camera in the classroom to live stream the lecture with the students in the classroom using Zoom.  
  2. Blnd&Remote (30%-79% Online):  Same as Face to Face & Remote except that the number of days in the classroom are fewer.  Your instructor will provide information regarding when you will meet in-person if you choose to participate face to face versus remote.
  3.  100% Online:  These courses do not have any meetings face to face and all instruction will be online using D2L and Zoom.

Dining and Campus Life FAQs

Will the CUB and ShipRec be open?

The Ceddia Union Building (CUB) will add limited hours (1-6 p.m. daily) for the Red Zone and Game Zone while continuing winter break hours. There will be virtual programming options for all students. Small kits and programs will be provided to on-campus students. Additional in-person options will be available once we return to face-to-face instruction. The Campus Life office will provide support through both virtual and in-person options. Details can be found at The CUB - Hours of Operation

Student IDs will be available during CUB operating hours. If you have questions or would like to pick up your ID, please email: [email protected] or call the CUB Info Desk at 717-477-1560. The CUB Info Desk is located on the first floor.

Once the semester starts, ShipRec will be open Monday – Saturday from 11 a.m. – 4 p.m. 

What are the dining options available?

Dining options and hours can be found online at Shippensburg University Dining Services - Shippensburg University (campusdish.com)

Dining Services will maintain Winter Break hours in Reisner through Feb. 8, with enhanced hours Feb. 8-17. Normal operations are expected to resume Feb. 18th.

I am a commuter student, or want to participate in my remote classes while on campus. Where can I go?

The University has created multiple Virtual Lounges across campus, as well as erected numerous outdoor tents. For details and locations visit: ship.edu/life/resources/commute/virtual-lounge/

Billing FAQs

What are the details or changes regarding student fees, billing and expenses?
Residential students who return to campus between February 18-20 will receive a prorated reduction to their housing, meal plans, student union fee and recreation fee.

Housing and meals plans will be reduced by the two weeks of remote learning.

The recreation fee will be adjusted down from $16/credit hour to $14/credit hour.

For all students, undergraduate and graduate, the student union fee will be adjusted from $25/credit hour to $22/credit hour.

The student billing due date is Tuesday, January 12. To help mitigate any potential challenges, students can wait to pay their bills until adjustments have been made.

If you have already paid your bill, refunds will be generated after adjustments are made and/or via the financial aid disbursement process. Please be patient while adjustments are made.

General FAQs

What actions can students take to help keep themselves and their fellow community members safe and healthy?

Actions that every member of our campus community must take to keep ourselves and each other safe and healthy:  

  • If you are sick, stay home and do not go to class or work. 
  • Always wear a face covering indoors and outdoors. 
  • Keep appropriate distance between you and others. 
  • Wash your hands frequently or use hand sanitizer if soap and water are not available. 
  • Refrain from touching your face.
Will I be expected to wear a face covering on campus?

In accordance with public health guidance, all campus community members will need to wear a face covering when on campus, including within the residence halls whenever outside your room, to support the overall health and well-being of our residence hall and campus communityStudents will wear face coverings while in the common areas of the residence halls, including stairwells, elevators, hallways, lobbies, kitchens, computer labs, TV lounges, etc.  

Will the UPS Store be open?

Will the UPS Store be open?

Yes, the UPS Store at the CUB will be open, and will remain the central point for students to receive and send mail and packages. Store detail can be found online at The UPS Store Shippensburg: Shipping & Packing, Printing and Mailboxes at 408 Lancaster Dr, in Shippensburg, PA

Will there be accommodations for students with pre-existing medical conditions that may put them more at risk than the general student population?

Students with medical conditions or disabilities may request accommodations via the Office of Accessibility Resources. Students who are concerned about their health and community living can request an exemption to the live-on policy. An approval of the exemption is not guaranteed.

Student-athlete FAQs

What about practice sessions and strength and conditioning workouts?

Per the PSAC's release, "The Conference and its member institutions will develop guidelines for all teams to continue individual skill instruction as well as strength and conditioning activities under social distancing protocols by the end of the summer."

What about practice sessions and workouts for winter and spring sports?

Per the PSAC's release, "The determination as to when winter and spring sports may begin workouts and practices will be considered at a later date."

I have an NCAA eligibility question. Who should I contact?

Student-athletes with questions related to NCAA eligibility should contact Ashley Grimm, associate director of athletics, at [email protected]

What will the 2021 schedules look like?

Revised schedules for competition in 2021 are being developed by the PSAC and will be posted once they are approved and made official.

Faculty members may find answers to frequently asked questions on the Provost’s intranet page by logging in with their single-sign-on (SSO) credentials to access the page. The Faculty FAQ page is currently under construction.

Shippensburg University is deeply committed to the well-being and success of our campus family, Shippensburg community, South Central Pennsylvania and the Commonwealth. Some operational details may change based on continuing developments and revised guidelines and recommendations from the federal government, the Centers for Disease Control and Prevention (CDC), the Pennsylvania Department of Education (PDE), and Pennsylvania's State System of Higher Education (State System/PASSHE).